FAQs

You can book your appointment (here) using online booking or you can give the office a call at (706) 589-1927

Our office is proudly in-network with  many other major insurance providers. To confirm if we are in-network with your plan, please give us a call.

Some of the insurance plans we accept include:

Aetna, Blue Cross Blue Shield, Carelon Behavioral Health, Cigna and Evernorth, Horizon Blue Cross and Blue Shield, Independence Blue Cross, NC Medicaid, NC Medicare, Optum, Oscar Health, Oxford, Quest Behavioral Health, and UnitedHealthcare UHC | UBH

For patients using insurance, a profile will be created with our billing systems to manage your billing needs efficiently. We kindly request that patients keep a card on file with to cover any co-payments or deductibles that may arise. This ensures a seamless and hassle-free payment experience.

10+ for pediatrics and 18+ for adults

1. Cancellation Period: Clients must provide a minimum of 48 hours’ notice for appointment cancellations or rescheduling.

2. Late Cancellations: Cancellations made within 48 hours of the scheduled appointment may be subject to a cancellation fee of $95.

3. No-Shows: Clients who fail to show up for their appointment without prior notice may be charged a no-show fee of $95.

4. Rescheduling: Clients are encouraged to reschedule appointments in advance to avoid cancellation fees or no-show charges.

5. Communication: Cancellations or rescheduling requests should be made by contacting our office directly via phone at 706-589-1927 or email at info@anora-health.com.

Our practice has a restricted controlled substance policy. It is solely at the discretion of the provider, whether or not to initate or continue any controlled substance following an extensive evaluation. You may continue controlled medication from an outside provider, however, you are required to disclose to the provider any controlled medications you are taking to ensure safety and avoid drug-drug interactions. Controlled substances include stimulants, amphetamines, benzodiazepines, and opioids. If controlled substances are medically necessary, atleast one person office visit will need to be had before any medication is prescribed. Additional paperwork with also needed to be completed in the event any controlled substance is prescribed.

Only  established patients who have been with the practice for at least 6 months can request FMLA/Short term disability. This clinic does not grant long term disability under any circumstance. Additionally we do not write letters for emotional support animals or court cases.

There is a $35 fee for any paperwork or letter that requires the PMHNP-BC to complete,  fax or send.

Our clinic maintains a zero-tolerance policy for any patient misconduct, including rudeness, threats, or yelling. On the first offense, patients will receive a written and verbal warning. A second offense will result in discharge from the clinic, accompanied by referrals to other providers to ensure the continuation of your care.

During your initial psychiatric evaluation, we will conduct a comprehensive assessment that includes a detailed review of your medical, mental health, and family history. We will explore current symptoms, challenges, and goals, and may also ask about your lifestyle, relationships, and stressors to gain a holistic understanding of your well-being. This session typically lasts 60 minutes and sets the foundation for an individualized treatment plan tailored to your specific needs, which may include therapy, medication management, or further testing.

Pharmacogenetic testing is a cutting-edge tool that analyzes how your genetic makeup affects your response to medications. By identifying how your body metabolizes certain psychiatric drugs, we can choose medications that are more likely to be effective with fewer side effects. This testing helps reduce the trial-and-error process often associated with psychiatric treatment and supports a personalized approach to medication management. It’s a one-time test, typically performed using a simple cheek swab.

Yes, we provide comprehensive support for substance use disorders, including medication-assisted treatment (MAT). This approach combines FDA-approved medications with psychotherapy and behavioral support to help clients manage cravings, reduce relapse risk, and achieve long-term recovery. We understand the complex nature of substance use and treat each individual with compassion and dignity. Whether you’re starting your recovery journey or seeking ongoing support, we are here to help in a judgment-free, structured environment.